• 27 Feb, 2025
  • Travel tips

Is it possible to get a 24-hour cancellation with Volotea?

Sometimes, the airline gets a few passengers who want to cancel the ticket just after making the reservation as they have some changes in their plans. Volotea understands such situations and provides the option to cancel the ticket. If you are wondering, "Does Volotea have 24 hour cancellation?" then the airline lets the passengers get a full ticket refund for canceling within the first 24 hours of the reservation. The airline has made some policies for the passengers and granted them cancellation but with some conditions. 

Volotea cancellation policy:

Before making any changes to your ticket, you should read the cancellation policy to understand its rules and regulations. The given points will provide you with information on the airline's policy regarding flight cancellation:

  • The 24-hour cancellation rule is only applicable to flights with departure times of more than a week.
  • Flex ticket holders get the advantage of changing the ticket up to 4 hours before the departure time. However, the rest of the ticket holders are allowed to change. 
  • After the cancellation, the airline might take more than 15 days to process the refund and it will be provided via the original mode of the payment.
  • The airline offers a refund for canceling a non-refundable flight, but you will receive it in the form of travel credit.
  • If a passenger has to cancel their booking because of the death of a family member, then they are eligible to get a refund for the flight.
  • You can make a cancellation request with the airline online through the "Manage Booking" section, by calling customer service or through the airlines counter.
  • When the booking is canceled from Volotea's side, then you will receive a full refund for the ticket.
  • For booking made through a third party, you need to contact the travel agent for flight cancellation.

How do I cancel a flight from Volotea?

Any passenger who is unable to fly on their upcoming Volotea flight due to any unforeseen situations, can cancel the booking and receive the refund. There are many modes available through which you can request for the cancellation and get the refund amount as Volotea credit. The below information will help you learn about the complete process for cancelling the ticket via different mediums.

All the possible mediums to cancel a flight from Volotea:

Mode 1: Online flight cancellation 

You can cancel the flight online with Volotea through their website or the mobile application. Provide the details as mentioned on the display and follow through with the steps to make the changes to your flight. Once the airline accepts the cancellation request, they will instantly email you the confirmation message. Given are the points for online ticket cancellation with the airline:

  • Go to Volotea's website or the mobile application on your device.
  • Choose the "Manage Your Booking" section from the homepage.
  • Write down your "Reservation Code" and "Last Name" as printed on the ticket.
  • After that, you need to click on the option to cancel your reservation.
  • The booking will automatically be canceled, and you will receive the refund in a few days.

Mode 2: Dialing the phone number  

To quickly cancel the flight ticket, call the Volotea Airlines cancellation phone number (011-349-3122-0717) and speak to a live executive. As you get ahold of someone, they will cancel the ticket with you and share the necessary information. If you want to learn the instructions for canceling the ticket over a phone call, then use the mentioned points:

  • Dial the official airline phone number and select a language that will help you.
  • Press the button to cancel the ticket using the IVR instructions.
  • After that, wait for a few minutes until a Volotea executive gets through to you.
  • Share the fight details and explain the situation to the live person.
  • They will cancel your booking and provide details regarding the refund.

Mode 3: Reach out to the Airlines counter 

When you are unable to cancel the ticket through any of the above modes, then the last possible option is through the airport. Get to the airlines counter and share the required booking details. The executive is going to immediately cancel your ticket and you will also get a quick reply to the questions.

How much cost to cancel a flight from Volotea? 

The passenger has to pay some cancellation fee for canceling the ticket after 24 hours of the reservation. The fee depends on the ticket fare, destination, and mode to cancel the ticket. Flex-fare passengers do not have to pay any fee to cancel the ticket up to 24 hours before the flight. The cancellation fees are as follows: 

  • Via the Official website/ Mobile application - $55
  • Via Phone number - $60
  • Via Airport counter - $60

How long you cancel a flight from Volotea?

The airlines allow all the passengers to modify the ticket as per their choice up to 7 days before the departure. However, if you have booked a Flex ticket, then the changes can be made up to 4 hours before the flight timing. Passengers who have already started their trip with one of the flights on the booking, then they are unable to cancel the ticket. The customer service team is always ready to provide you with information regarding the services.

What should I do if I haven't received my Volotea flight refund?

Volotea will refund the passengers within ten days of canceling the ticket. If a passenger has not yet received the refund amount, then they can try the following ways:

  • Check the "User profile" online and see if the Volotea credit has been transferred to their account.
  • Contact the relevant bank and verify with them, if the refund amount has not been blocked or on hold.
  • You can check the refund status of the ticket by calling the phone number or using the airline's website.
  • Contact the travel agent if you have not made the reservation directly with the airline and claim the refund.

After going through the above-mentioned details, you must have received all the necessary information regarding the Volotea flight cancellation. If you encounter any problem or need to get any additional information, then reach out to customer service, and the executive will get you a quick response.